Login to your account on www.events2hvac.com and go to your support page.
Click on the BACnet Explorer link to open the application page. Hit the RUN button to download and run the client application on your PC. You should run this application on the server that will be hosting Events2HVAC.
The explorer application will open and attempt to execute a WHOIS command to discover any BACnet/IP devices. If no devices show up except the application device (device 0), either your devices are on a different LAN subnet or they are not operating in BACnet/IP mode.
Important: You cannot run this application on a PC that already has a BACnet client or server running on it. This includes the Events2HVAC server component.
BACnet Ethernet Test
To test for BACnet Ethernet devices, you will need to add another network port definition. (Keep the existing BACnet/IP port defined)
If you don’t see anything except device 0, then you need to goto Tools -- Device Settings. Add a new port:
Select Ethernet Tab and select your network card. Make sure your network number is different than the BACnet/IP network number.
You should have 2 ports defined: Hit OK
If you don’t see any devices, then you'll need to contact support for additional help.