Getting Started : Support Tools

User Manuals

Click on the links below to access the web or PDF versions of the user manual. Your installed software has the full HTML help (hit F1 in the client).  These can also be found in the Events2HVAC product resources area.

Note:  The web version of the user manual will typically be more up-to-date than your locally installed help file.

Videos

Videos Tutorials walk-through of various tasks in Events2HVAC. 

Installation Support Files

Using the links below, you can download a simple checklist for new installations and a worksheet for BACnet installations:    

Prerequisite Downloads

Please review the article linked below for typical prerequisite software, links for downloads are included.  Please also review the Events2HVAC User Manual for the requirements for your specific event provider, your device interfaces, and your server platform.

Installation Download

You can download the latest version of the Events2HVAC software and documentation by clicking on the link below: (Note: This requires an active subscription license on account.streamsidesolutions.com).

Requesting a License from the E2H client

If you have already installed Events2HVAC software on your server, you can request a license directly from the client software.  Some features of Events2HVAC may require a 3rd party license that is keyed to the server platform.  Make sure your run the license request from the server.

Note: You must be connected to the Internet to use this feature.

Go to the Help menu | Request License...

Read more about the License Request tool.  

Troubleshooting/Diagnostic Tools

Use the web-enabled client tools linked below to prepare for your deployment of Events2HVAC and to test or troubleshoot your network.

BACnet Explorer

The application linked below allows you to explore your BACnet network.  Run this from your Events2HVAC server platform to see if your BACnet devices can be discovered.  

Note: This tool cannot be run if the Events2HVAC windows service is running with the BACnet driver on the same platform.  You must turn off the Events2HVAC windows service first.  An explanation of this procedure can be found in this Discover BACnet Devices support article.

BACnet ReadProperty Test

The application linked below allows you to test a read property command on a specific object.

Exchange EWS Settings Tester

The application linked below allows an Exchange administrator to test login, permissions, impersonation, room calendar retrieval, and room distribution list retrieval.  The tool allows testing without loading the entire Events2HVAC application.

Need Live Help?

If you get stuck and need professional help with your installation, you can create a support ticket from the menu bar above or click the link below:

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