Getting Started : Support Tools

User Manuals

Click on the links below to access the web or PDF versions of the user manual. Your installed software has the full HTML help (hit F1 in the client).  These can also be found in the Events2HVAC product resources area.

Note:  The web version of the user manual will typically be more up-to-date than your locally installed help file.

• Events2HVAC User Manual (web version)
• Events2HVAC User Manual (PDF 14MB) - This is the full manual which includes the installation, setup, and configuration sections.
• Events2HVAC Installation Manual (PDF 1.8MB) - For initial installation and connections to IT environment.
• Events2HVAC Setup and Configuration Manual (PDF 598KB) - For setup and configuration of equipment actions and initial operation of Events2HVAC.

Videos

Videos Tutorials walk-through of various tasks in Events2HVAC. 

Installation Support Files

Using the links below, you can download a simple checklist for new installations and a worksheet for BACnet installations:    

• (Download) Events2HVAC Installation/Setup Checklist
• (Download) Equipment Setup Excel Worksheet 

Installation Download

You can download the latest version of the Events2HVAC software and documentation by clicking on the link below: (Note: This requires an active subscription license on account.streamsidesolutions.com).

• Events2HVAC Downloads   

Requesting a License from the E2H client

If you have already installed Events2HVAC software on your server, you can request a license directly from the client software.  Some features of Events2HVAC may require a 3rd party license that is keyed to the server platform.  Make sure your run the license request from the server.

Note: You must be connected to the Internet to use this feature.

Go to the Help menu | Request License...

Read more about the License Request tool.  

Need Live Help?

If you get stuck and need professional help with your installation, you can create a support ticket from the menu bar above or click the link below: