This error can occur when the Events2HVAC_service.exe fails to properly register itself as a Windows service during installation.
You can manually try to register the service by following these steps:
- Go to the application root folder (C:\Program Files (x86)\Streamside Solutions\Events2HVAC) and run (double-click) on the file "uninstall_service.bat". This should clear out the registration of the service.
- After the uninstall runs, run (double-click) on "install_service.bat". Verify the console message shows the service was installed correctly.
- Attempt to restart the service in the setup wizard or by manually starting it.