Below are some different tools available to help us visualize issues that you are seeing and support problems remotely.
Remote Support (Screen Sharing)
- Join.Me (preferred - free) - Customer can select Start Meeting, download the Java app, and send Streamside the code to share your screen.
- GotoMeeting - Contact Streamside Solutions to create a GotoMeeting.
- GotoAssistExpert ($) - Contact Streamside Solutions to initiate a GotoAssist Session. Customer link https://www.fastsupport.com/ - enter the support key that Streamside Solutions provides for the session.
Screen Video/Image Capture
If you need to show a sequence of steps with coordinating a remote session, you can use Jing to create a short video of your screen. This will allow you to show the steps to re-create a problem.
- Jing (preferred - free) - Customer can load this free app, click capture, select the window to capture. Can capture video or image. Send the *.swf flash file via email to support.